blackSHISHA Help Center – Your Questions, Answered
Welcome to our FAQ section! Here you'll find quick answers to the most common questions about our products, shipping, returns, and policies. Whether you're a first-time customer or a long-time hookah enthusiast, we’re here to help make your experience with blackSHISHA smooth and enjoyable. Click on any question below to view the answer.
What countries do you ship to?
We currently ship to most countries across Europe, the UK, Australia, Canada, the USA, and Hong Kong.
How long does shipping take?
Delivery time depends on your location and selected shipping method. Standard delivery usually takes 3–10 business days.
Are your products authentic?
Yes, we source all products from trusted manufacturers and authorized distributors to ensure 100% authenticity.
Do you offer wholesale pricing?
Yes. Contact us with your business details for access to wholesale pricing and bulk deals.
What payment methods are accepted?
We accept credit/debit cards, PayPal, bank transfers (bulk orders), and cash on delivery (in select regions).
How can I track my order?
You’ll receive a tracking number via email once your order is shipped.
Do you sell to underage customers?
No. You must be of legal age in your country (18+) to purchase from us.
What are the delivery terms?
In the case of international shipping, we assume responsibility for risks occurring within our country, the point of origin. Should the parcel be lost or delayed domestically, we will either issue a refund or resend the shipment. However, if the parcel encounters delays or issues upon entering the buyer's country, responsibility shifts entirely to the buyer. Under such circumstances, refunds will not be provided until the buyer returns the parcel to us. Once the returned item is received, we will proceed to either issue a refund or resend the shipment.